Shipping policy

Last Updated: July 19, 2026

Aroid Asia specializes in the international shipping of live aroid plants. We prioritize plant health, careful preparation, and full compliance with export regulations to ensure a smooth and reliable delivery experience for our customers.

1. Shipping Coverage

We ship live ornamental plants internationally, subject to the import regulations of each destination country.

It is the buyer’s responsibility to ensure that live plants are allowed to enter their country. If you are unsure, please contact us before placing an order.

2. Shipping Methods

a. Cargo Shipping (USA and Canada Only)

Cargo shipping is available exclusively for shipments to the USA and Canada.
This shipping option does not require an Import Permit or Green Label from the buyer.
Cargo shipments are dispatched approximately twice per month.
Shipments are handled in cooperation with our overseas partners, requiring additional transit time for Quality Control and Repacking before final delivery.
This method is highly recommended due to its historically low risk of damage.
Domestic shipping within the USA is handled via USPS Regular Service.
Upgrade to Next Day Service is available upon request via customer service and requires additional fees based on destination.

b. DHL Express

Available for all destination countries, including the USA and Canada.
Buyers are required to provide a valid Import Permit and Green Label, in accordance with the regulations of the destination country.
Shipments are sent directly from our greenhouse to the recipient’s address, without transit or consolidation.
All import duties, taxes, and customs fees are determined by local authorities and the courier and are the sole responsibility of the buyer.

3. Shipping & Phytosanitary Fees

We use a two-part shipping system for all international orders:

1. Phytosanitary Certificate

USD 20 per order
This fee includes the official phytosanitary inspection and certificate required for exporting live plants internationally.

2. Shipping Options

1. Cargo Shipping (No Import Permit Required)
Shipping rates are calculated per plant based on your destination.

🇺🇸 USA
1–5 plants: USD 15/plant
6–15 plants: USD 14/plant
16–20 plants: USD 13/plant

🇨🇦 Canada
1–3 plants: USD 30/plant
4–10 plants: USD 29/plant
11–20 plants: USD 28/plant

2. DHL Express

🇺🇸 USA: USD 50 (Import Permit Required)
🇨🇦 Canada: USD 65 (Import Permit Required)
🇪🇺 Europe: USD 65
🌏 Asia: USD 60
🌎 South America: USD 165

For DHL Express shipments to the USA or Canada, please contact our customer support and submit a valid Import Permit before your order is processed.

Take advantage of our free international shipping offer with the following minimum order values:
• Customers located outside the USA and Canada are eligible for free shipping on purchases of $800 and above.
• Customers located within the USA and Canada can enjoy free shipping on purchases of $1.500 and above.

Free Cargo Shipping for the USA and Canada is available for up to 20 plants per shipment. Orders exceeding 20 plants will incur additional shipping charges based on our standard shipping rates.

4. Processing & Preparation Time

All plants undergo a mandatory preparation process before export, including:

Plant inspection and preparation
Laboratory inspection
Issuance of Phytosanitary Certificate
Secure export-standard packaging

⏱ Estimated processing time: 7–14 business days
(This timeline may vary depending on inspections, public holidays, or weather conditions.)

5. Transit Time

Transit time depends on the destination country and customs clearance procedures.

Average international delivery time: 3–5 business days after dispatch

Delays may occur due to customs inspections, weather conditions, or courier handling beyond our control.

6. Export Documentation

Aroid Asia handles all required export documents, including:

Phytosanitary Certificate
Commercial Invoice
Packing List
Other standard export documents (if applicable)

📌 Buyers do not need to prepare any documents when using Cargo Shipping.
📌 Buyers using DHL Express must provide a valid Import Permit.

7. Plant Condition & Natural Variations

Live plants are natural products. Minor conditions such as:

Small leaf spots
Minor cosmetic damage
Temporary shipping stress

are considered normal and do not affect long-term plant health.

We do not ship plants with serious health issues.

8. Customs, Import Permits & Taxes

For DHL Express shipments, all customs processes, import permits, duties, and taxes (if applicable) are the responsibility of the buyer.

Aroid Asia is not responsible for delays, confiscation, or additional costs caused by local regulations.

9. Claims & Refund Policy

Claims are accepted only if:

The plant arrives severely damaged or Dead on Arrival (DOA)
Clear photos or videos are submitted within 24 hours of delivery
The shipping box, labels, and plant condition are clearly visible

Claims submitted after 24 hours will not be accepted.

Due to the nature of live plants, refunds or replacements are evaluated on a case-by-case basis.

10. Order Confirmation

Once an order is placed:

Orders are final
Cancellations are not accepted after 3 days from the order date
Plant changes are allowed before laboratory inspection begins
Shipping fees are non-refundable once processing has started

11. Contact Us

If you have questions regarding shipping, destination regulations, or order status, please contact us before placing an order.

📧 Email: aroidasia@gmail.com
📩 Contact Page: Contact Us