1. International Delivery & Order Policy
A. Global Shipping Coverage
We export ornamental plants to multiple countries around the world.
All shipments comply with the agricultural and import regulations of the destination country.
B. Shipping Rates
Shipping costs vary depending on the destination country:
1. Cargo Shipping
- 🇺🇸 USA (No Import Permit Required)
1–5 plants: $15/plant
6–15 plants: $14/plant
16–20 plants: $13/plant
- 🇨🇦 Canada (No Import Permit Required)
1–3 plants: $30/plant
4–10 plants: $29/plant
11–20 plants: $28/plant
2. DHL Express Shipping
- USA: $50 (Import Permit Required)
- Canada: $65 (Import Permit Required)
- Europe: $65
- Asia: $60
- South America: $16
If you choose DHL Express shipping to the USA or Canada, please contact our customer service and provide a valid Import Permit before your order can be shipped.
C. Free Shipping Offer
Take advantage of our free international shipping offer with the following minimum order values:
• Customers located outside the USA and Canada are eligible for free shipping on purchases of $800 and above.
• Customers located within the USA and Canada can enjoy free shipping on purchases of $1.500 and above.
Free Cargo Shipping for the USA and Canada is available for up to 20 plants per shipment. Orders exceeding 20 plants will incur additional shipping charges based on our standard shipping rates.
D. Processing & Transit Time
Orders are processed and shipped within 2–3 weeks.
This timeframe includes plant preparation, laboratory inspection, and official phytosanitary documentation.
E. Import Requirements
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Cargo shipments: No import permit required.
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DHL Express shipments: Import permit requirements may apply depending on local regulations.
F. Order Tracking
Order status updates are available at:
🔗 https://aroidasia.com/order-progress
2. Billing & Payment
A. Accepted Payment Methods
We accept secure payments via PayPal and Direct Debit.
Payment options are available during checkout.
B. Transaction Currency
All prices and payments are listed in USD.
Currency conversion (if applicable) is handled by your bank or payment provider.
C. Installment Plans
We do not offer installment or split payments.
4. Plant Condition Policy
A. Damaged Plant Assistance
In the rare event that a plant arrives in unsatisfactory condition, we are committed to resolving the issue.
Please submit clear photos and videos of the plant upon arrival via WhatsApp Customer Support (+62 812-3276-8832) or email aroidasia@gmail.com.
B. Refund Terms
Approved claims are eligible for a 50% refund of the plant value.
Shipping fees and taxes are excluded.
C. Replacement Option
We offer plant replacement at no additional plant cost.
Customers are required to cover of the shipping fee.
D. Future Purchase Credit
Alternatively, we may provide a special discount for your next order.
This option cannot be combined with refunds or replacements.
E. Order Adjustments
Changes to an order are allowed before it enters the official quarantine inspection process.
5. Additional Information
A. Customer Rewards
A loyalty rewards program is currently in development.
Please contact us for temporary offers or special arrangements.
B. Physical Location
We operate from our export facility in Banjar Wangi, Kec. Ciawi, Kabupaten Bogor, Jawa Barat 16720
C. Ongoing Promotions
Seasonal promotions may include special discounts, bundled offers, complimentary plants, shipping incentives, and limited-time sales.
D. Order Modifications
Plant quantities or varieties may be adjusted by contacting our team via WhatsApp or email prior to processing.
E. Order Cancellation
Cancellations are accepted within 3 days of purchase, subject to approval.
A cancellation reason is required.
6. Need Further Assistance?
If you require additional information, please contact our support team and include your order reference number if available.